Skip navigation

Manage your payments

Kentico Kontent uses FastSpring services to manage your billing and payment options. Note that once you have entered an email address associated with your service, only people with access to that email can make changes to your account.

Table of contents

    Access your payment administration

    To get into the FastSpring administration:

    1. In Kentico Kontent, click your initials in the bottom left corner.
    2. Choose Subscriptions.
    3. On the Subscriptions screen, choose the subscription for which you want to change the payment method.
    4. Click the Billing information tab.
    5. Click Manage your payment method.
    6. Enter the email address you previously used when you entered your payment method.
    A screenshot of the Billing information tab for a subscription

    You will then receive an email from Kentico Kontent Checkout:

    1. In the email, click the Click here to manage orders link.
    2. In the FastSpring administration, go to the Account Details and Payment Methods tab.
    FastSpring Account details and Payment Methods

    You can now choose to either replace an old payment method with a new one or remove a credit card you're not using anymore.

    Update payment information

    To add a payment method, replace your old card with a new one, or update your payment information:

    1. In Kentico Kontent, click your initials in the bottom left corner.
    2. Choose Subscriptions.
    3. On the Subscriptions screen, choose the subscription for which you want to change the payment details.
    4. Click the Billing information tab.
    5. Click Update your payment method.
    6. In the window that appears, enter your new payment information.
    7. Select the checkbox at the bottom of the window to accept the FastSpring terms of service and privacy policy.
    8. Click Save Payment Details.

    Remove a credit card

    To remove a card you're not using anymore, in the FastSpring administration:

    1. Go to the Account Details and Payment Methods tab.
    2. Click Manage next to the card you want to remove.
    3. Choose Remove. 
    4. Confirm by clicking Yes.

    Access your invoices

    Subscription invoices can be accessed directly in the FastSpring administration.

    1. Go to the Subscriptions tab.
    2. Click the Show billing history link on the right side of the window.
    3. Choose the invoice you would like to view.
    4. Click Get Invoice.

    Manage prepaid subscriptions

    If you have prepaid for your subscription and never entered a credit card, you will not see the Billing information tab in Kentico Kontent. In all prepaid subscriptions, you will see the Transactions tab where you can find the history of all your transactions as well as your available balance.

    A screenshot of the Transactions tab for a subscription

    If you would like to switch from a prepaid plan, contact us directly (either through the built-in chat or by email) and we will switch your plan for you. You will then have 7 days to enter a payment method or your account will be suspended.

    What's next?